Andrijan EM, Dahana AD. MODEL KEPUASAN PASIEN BERBASIS SERVQUAL DALAM UPAYA MENINGKATKAN BED OCCUPANCY RATE (BOR) RUMAH SAKIT: SYSTEMATIC LITERATURE REVIEW. Journal Optimal [Internet]. 2026 Jul. 10 [cited 2026 Sep. 20];3(1). Available from: https://journal.nuansafajarcemerlang.com/index.php/omj/article/view/87