[1]
E. M. Andrijan and A. D. Dahana, “Model Kepuasan Pasien Berbasis SERVQUAL Dalam Upaya Meningkatkan Bed Occupancy Rate (BOR) Rumah Sakit: Systematic Literature Review”, Journal Optimal, vol. 3, no. 1, Jul. 2026, Accessed: Aug. 05, 2026. [Online]. Available: https://journal.nuansafajarcemerlang.com/index.php/omj/article/view/87